- We are unable to accept returns for a refund on items for incorrect choice or change of mind.
1.1. An exchange may be offered for change of mind*, provided the item is returned within FOURTEEN (14) days from the date of delivery.
1.2. The product must be returned in its original condition along with all original packaging.
1.3. Customers are liable for return and delivery costs.
1.4. In the occasion where a faulty or incorrect good is received, a pre-paid satchel will be provided to the customer to return as consumer statutory rights are not affected in relation to such items.
- Items which cannot be returned:
2.1. Due to hygiene reasons, returns or exchanges on earrings are not accepted.
2.2. There are no returns or exchanges under any condition for any customised orders.
2.3 Gift cards are non-refundable and cannot be replaced if lost.
- To arrange a return please contact our customer care team at: firstname.lastname@example.org
*Strictly no returns are accepted unless approval has been granted by the customer care team.